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I’ve tried to create a roadmap to finding help with purchases/orders, downloading, installing and activating your product.
96 Hours - Taken 2 (Extended Cut) 2. October 2012 94 minutes. Action & adventure. Neither audio nor subtitles are available in your language. Audio is available in German. Add to Wishlist.
Table of Contents:
Create an Adobe ID and Register Photoshop
Access Adobe Store Orders
Download, Install & Setup
Product Activation
Create an Adobe ID and Register Photoshop
First off, it’s extremely important to have an Adobe ID and register your copy of Photoshop. Benefits of registering your product:
- Streamlines your support experience through:
- Ability to create an online support case, not just during business/support hours, and interact with support via email
- Ability to contact support via Chat or Phone
If you need help creating or accessing your Adobe ID account, please consult the following documents for assistance:
Access Adobe Store Orders
If you purchased a product from Adobe and need help with your order, try the following links:
- Check your order status online anytime using your order number
Don’t see the answer to your question? Contact support: choose “Photoshop” as your product, Choose “Orders, Refunds, and Exchanges” as the topic you need help with, then click the button [I still need help…] to be given options for chat and phone support if the self-help solutions provided don’t solve your issue. Chat support for order issues is available 24/7. I personally prefer the chat option over phone.
Download, Install & Setup
Bar none, this is the best place to find answers, ask questions and get help for download and install problems is in the specialized community where help is available 24/7:
Frequently Asked Questions:
If your question isn’t answered or you can’t find the the answer you need, please contact support: Choose “Photoshop” as your product, Choose “Downloading, installing and setting up” as the topic you need help with, then click the button [I still need help…] to be given options for chat and phone support if the self-help solutions provided don’t solve your issue. I personally prefer the chat option over phone. Chat & phone support for download and install issues is available Monday-Friday, 5am-7pm PST.
Product Activation
During the installation of Photoshop CS6, you will be asked to be online and use your Adobe ID to activate your software. You will only be asked to do this once, when you install your product. If you’re not online at the time of install, you will have 7 days to go online and complete this process. If your product is a subscription or Creative Cloud membership, activation will take place once every 30 days for a subscription license check. (This happens in the background) If you are not online for 30 days, your software will remind you to connect to the Internet.
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If you need help creating or accessing your Adobe ID account, please consult the following documents for assistance:
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If none of the self-help solutions work for you, contact support: choose “Photoshop” as your product, Choose “Activating my product, or serial number issues” as the topic you need help with, then click the button [I still need help…] to be given options for chat and phone support if the self-help solutions provided don’t solve your issue. Chat support for activation is available 24/7. I personally prefer the chat option over phone.